Privacy Policy
Your privacy is important to us. This policy explains how CleanWorks collects, uses, and protects your personal information.
Our Commitment to Your Privacy
At CleanWorks, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.
Data Protection
We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or modification.
Transparency
We clearly explain what information we collect and how we use it, ensuring you understand our data practices.
Your Control
You have full control over your personal information and can exercise your rights regarding data access, correction, and deletion.
Information We Collect
Personal Information
When you use our services, we may collect various types of personal information to provide you with the best possible experience and cleaning services.
Contact Information
Name, email address, phone number, mailing address
Service Information
Property details, cleaning preferences, access instructions
Payment Information
Billing address, payment method details (processed securely by third parties)
Automatic Data Collection
When you visit our website, we automatically collect certain information about your device and usage patterns. This includes:
- • IP address and browser information
- • Device type and operating system
- • Pages visited and time spent on our site
- • Referring website and search terms
How We Use Your Information
We use the information we collect to provide, improve, and personalize our cleaning services while ensuring your complete satisfaction.
Service Delivery
To schedule and perform cleaning services, communicate about your appointments, and provide customer support throughout our service relationship.
Improvement & Analytics
To analyze usage patterns, improve our services, develop new features, and ensure our website functions optimally for all users.
Communication
To send service confirmations, appointment reminders, promotional offers (with your consent), and important updates about our services.
Legal Compliance
We may use your information to comply with legal obligations, protect our rights and property, and ensure the safety and security of our services and users.
Information Sharing & Disclosure
We respect your privacy and are transparent about when and why we might share your information with third parties.
We Never Sell Your Data
CleanWorks does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your privacy is not for sale.
Service Providers & Partners
We work with trusted third-party service providers who assist us in delivering our services:
- • Payment processors for secure transaction handling
- • Cloud storage providers for data backup and security
- • Customer relationship management systems
- • Email and communication service providers
These partners are bound by strict confidentiality agreements and data protection standards.
Legal Requirements
We may disclose your information when required by law, to comply with legal processes, protect our rights, or ensure the safety and security of our users and services.
Your Privacy Rights
You have important rights regarding your personal information. We respect and support your ability to control your data.
Right to Access
Request copies of your personal information we hold and information about how we use it.
Right to Correction
Request correction of inaccurate or incomplete personal information in our records.
Right to Deletion
Request deletion of your personal information, subject to legal and business requirements.
Right to Portability
Request transfer of your personal information to another service provider in a structured format.
Right to Object
Object to certain types of data processing, including direct marketing and automated decision-making.
Right to Restrict
Request restriction of processing of your personal information in certain circumstances.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity for security purposes.
Contact Information:
Email: [email protected]
Phone: +44 20 7946 0958
Address: 125 High Street, London EC3V 1AA, United Kingdom
Data Security & Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption & Security
All data transmission is encrypted using SSL/TLS protocols. We use industry-standard encryption for data storage and transmission.
Access Controls
Strict access controls ensure only authorized personnel can access personal information, with regular monitoring and audit trails.
Regular Backups
Automated backups are performed regularly to ensure data availability and protection against data loss.
Staff Training
Our team receives regular training on data protection practices and privacy regulations to ensure best practices.
Incident Response
In the unlikely event of a data breach, we have established incident response procedures to quickly assess and address any security issues. We will notify affected users and relevant authorities as required by law.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website and improve our services.
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve your browsing experience.
Your Choices
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled.
- • Session management and authentication
- • Shopping cart functionality
- • Security and fraud prevention
Analytics Cookies
Help us understand how visitors interact with our website by collecting anonymous statistical information.
- • Page views and user interactions
- • Popular content and features
- • Site performance optimization
Marketing Cookies
Used to deliver personalized advertisements and measure the effectiveness of our marketing campaigns.
- • Personalized service recommendations
- • Targeted advertising
- • Campaign performance tracking
Preference Cookies
Remember your choices and preferences to provide a more personalized experience.
- • Language and region settings
- • Accessibility preferences
- • Display and interface customizations
Managing Your Cookie Preferences
You can manage your cookie preferences by adjusting your browser settings or using our cookie preference center. For detailed information about our cookie practices, please visit our Cookie Policy.
Browser Settings: Most browsers allow you to control cookies through their settings preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent.
Policy Updates & Contact Information
Stay informed about changes to our privacy practices and how to reach us with any questions.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
- • We will notify you of any material changes
- • The "Last Updated" date will be revised
- • Continued use constitutes acceptance
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Phone
+44 20 7946 0958Address
125 High Street
London EC3V 1AA
United Kingdom
Business Hours
Monday - Friday: 9:00 AM - 5:30 PM