Terms of Service
Welcome to CleanWorks. These Terms of Service govern your use of our website and services. Please read these terms carefully before using our platform.
Table of Contents
1. Acceptance of Terms
By accessing and using the CleanWorks website ("Service"), operated by CleanWorks ("us", "we", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access the Service.
These Terms apply to all visitors, users, and others who access or use the Service. The Service is intended for users who are at least 13 years old. If you are under 13, you may only use the Service with the consent of a parent or guardian.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
Important Notice
These Terms constitute a legally binding agreement between you and CleanWorks. Please read them carefully and contact us if you have any questions before using our services.
2. Description of Service
CleanWorks provides professional cleaning and facility management services designed to create clean, healthy, and productive environments for businesses, organizations, and residential properties. Our services include but are not limited to:
Commercial Services
- • Office cleaning and maintenance
- • Post-construction cleanup
- • Medical facility sanitization
- • Retail space maintenance
Residential Services
- • House cleaning services
- • Move-in/move-out cleaning
- • Deep cleaning services
- • Regular maintenance plans
Our website serves as an informational platform and booking system where customers can learn about our services, request quotes, schedule appointments, and manage their cleaning accounts. The Service is provided "as is" and "as available" without warranties of any kind.
3. User Responsibilities
As a user of CleanWorks services, you have certain responsibilities to ensure the smooth operation of our services and maintain a safe environment for our staff and other customers.
Account Management
- • Provide accurate, current, and complete information during registration
- • Maintain and promptly update your account information
- • Maintain the security of your account credentials
- • Notify us immediately of any unauthorized account access
- • Accept responsibility for all activities under your account
Service Interaction
- • Provide reasonable access to cleaning areas for our staff
- • Remove or secure valuable items before cleaning services
- • Disclose any safety hazards or special requirements
- • Be present or designate an authorized person during service visits
- • Provide clear instructions for any special cleaning needs
Payment and Scheduling
- • Provide valid payment information and keep it current
- • Pay for services according to agreed terms and schedules
- • Provide at least 24 hours notice for cancellation or rescheduling
- • Review and approve service invoices promptly
4. Prohibited Activities
You may not use our Service for any unlawful purpose or to solicit others to engage in unlawful activities. Additionally, you agree not to use the Service in the following ways:
Technical Misuse
- • Interfere with or disrupt the Service or servers
- • Attempt to gain unauthorized access to any systems
- • Use automated tools to access the Service
- • Transmit viruses, malware, or harmful code
- • Reverse engineer or decompile any software
Content and Conduct
- • Post false, misleading, or defamatory content
- • Harass, abuse, or threaten other users
- • Impersonate others or provide false identity
- •
- • Violate any applicable laws or regulations
Consequences
Violation of these prohibited activities may result in immediate termination of your account without notice. We reserve the right to pursue any legal remedies available to us, including reporting violations to law enforcement authorities.
5. Intellectual Property Rights
The Service and its original content, features, and functionality are and will remain the exclusive property of CleanWorks and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
Our Content
All content on this website, including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of CleanWorks or its content suppliers and is protected by international copyright laws.
What's Protected
- • Website design and layout
- • Written content and copy
- • Graphics and illustrations
- • Software and applications
User Rights
- • Limited use for personal purposes
- • Single device access
- • Non-commercial sharing when permitted
- • Attribution requirements maintained
License Grant
We grant you a personal, non-exclusive, non-transferable license to access and use the Service for its intended purposes, subject to these Terms. This license does not include any resale or commercial use of the Service or its contents.
User Generated Content
If you submit content to our Service (reviews, feedback, comments), you grant CleanWorks a non-exclusive, royalty-free, perpetual, irrevocable, and sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content.
6. Privacy and Data Protection
Your privacy is important to us. Our Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please review our Privacy Policy carefully before using our Service.
Data Security Commitment
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is encrypted in transit and at rest.
Information We Collect
Personal Information
Name, email, phone number, address, payment information
Service Data
Cleaning preferences, property details, service history
Technical Data
IP address, browser type, device information, cookies
How We Use Your Information
- ✓ Provide and maintain our cleaning services
- ✓
- ✓ Communicate about service schedules and updates
- ✓ Improve our services and customer experience
- ✓
Note: For detailed information about our data practices, please review our Privacy Policy and Cookie Policy.
7. Service Modifications and Availability
CleanWorks reserves the right to modify, suspend, or discontinue any part of the Service at any time with or without notice. We may also impose limits on certain features or restrict access to parts or all of the Service without notice or liability.
Service Availability
While we strive for 99.9% uptime, the Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to minimize disruption and provide advance notice when possible.
Planned Maintenance
- • Advance notification via email and website
- • Typically performed during off-peak hours
- • Minimum 48-hour notice when possible
Emergency Situations
- • May require immediate service interruption
- • Updates provided as soon as feasible
- • Priority given to resolving critical issues
Changes to Services
We may modify our cleaning services, pricing, or terms to reflect changes in our business, regulatory requirements, or market conditions. Material changes to service offerings will be communicated to affected customers with appropriate notice.
Service Updates
- • New service offerings and features
- • Modified service schedules
- • Updated pricing structures
- • Enhanced security measures
Customer Communication
- • Email notifications for material changes
- • Website announcements and updates
- • Direct communication for affected bookings
- • Customer service support during transitions
8. Account Termination
Either party may terminate this agreement at any time. You may cancel your account by contacting our customer service team or using the account management features on our website. CleanWorks may terminate or suspend your account immediately, without prior notice, for any breach of these Terms.
Termination by CleanWorks
We may terminate or suspend your account for:
- • Violation of these Terms of Service
- • Fraudulent or illegal activities
- • Non-payment of fees
- • Abusive behavior toward our staff
- • Extended period of inactivity
- • Misrepresentation of service needs
Termination by User
You may cancel your account for:
- • Dissatisfaction with our services
- • Relocation or changed circumstances
- • Budget considerations
- • Finding alternative service providers
- • Privacy or data concerns
- • Any other personal reasons
Termination Process
Notice Period
Provide at least 7 days notice for scheduled services
Final Services
Complete any pending cleaning services
Account Closure
Final invoice and account deactivation
Data Retention
Upon termination, we will retain your personal information for the period required by law and our business needs, typically 7 years for financial and tax records.
You may request deletion of your personal information, subject to legal retention requirements and legitimate business interests.
9. Limitation of Liability
In no event shall CleanWorks, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.
Service Disclaimer
The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, we exclude all representations, warranties, and conditions relating to our website and the use of this website.
Specific Limitations
Direct Damages
Our total liability to you for all damages arising out of or relating to these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
Indirect Damages
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
Third-Party Services
We are not responsible for the actions, content, or services provided by third-party websites or services linked to from our platform.
Force Majeure
We shall not be liable for delays or failures in performance resulting from acts beyond our reasonable control, including natural disasters, labor disputes, or government actions.
Insurance Coverage
CleanWorks maintains comprehensive liability insurance to protect against property damage and personal injury arising from our cleaning services. Our insurance coverage includes:
10. Dispute Resolution
We encourage customers to contact us directly to resolve any disputes or concerns before pursuing formal proceedings. Our goal is to address issues promptly and fairly through direct communication.
Informal Resolution Process
Before initiating formal dispute resolution, we require customers to attempt resolution through our informal process:
- Step 1: Contact our customer service team within 30 days of the incident
- Step 2: Provide detailed information about the dispute or concern
- Step 3: Allow 14 days for our team to investigate and respond
- Step 4: Escalate to management if initial response is unsatisfactory
Formal Dispute Resolution
Mediation
If informal resolution fails, disputes may be resolved through mediation with a mutually agreed mediator or through the Centre for Effective Dispute Resolution (CEDR).
- • Cost-effective alternative to litigation
- • Confidential process
- • Faster resolution timeline
- • Preserves business relationships
Arbitration
For disputes that cannot be resolved through mediation, binding arbitration may be pursued under the rules of the London Court of International Arbitration (LCIA).
- • Final and binding decision
- • Single arbitrator or panel
- • English language proceedings
- • Limited appeal rights
Excluded Disputes
The following disputes are excluded from the formal dispute resolution process and may be brought directly to court:
- • Claims seeking injunctive relief
- • Intellectual property disputes
- • Claims involving amounts over £50,000
- • Cases involving alleged criminal activity
11. Governing Law
These Terms shall be interpreted and governed by the laws of England and Wales, without regard to conflict of law provisions. Any disputes arising under or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Legal Framework
- • Consumer Rights Act 2015
- • Sale of Goods and Services Act 1982
- • Data Protection Act 2018
- • Equality Act 2010
- • Health and Safety at Work Act 1974
Jurisdiction Details
Primary Jurisdiction
England and Wales
Court System
County Court and High Court of Justice
Alternative Dispute Resolution
Centre for Effective Dispute Resolution (CEDR)
Arbitration Rules
London Court of International Arbitration (LCIA)
Consumer Protection
These Terms are designed to comply with UK consumer protection laws and regulations. If you are a consumer, you may have additional rights under applicable consumer protection legislation that cannot be excluded or modified by these Terms.
Nothing in these Terms affects your statutory rights as a consumer under UK law. In particular, services must be carried out with reasonable care and skill, and you have the right to a refund if services are not provided as agreed.
12. Changes to Terms
We reserve the right to modify these Terms of Service at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after any such changes constitutes acceptance of the new Terms.
Notification Process
Notice Period
Minimum 30 days advance notice for material changes
Notification Methods
Email notification to registered users and website banner
Review Period
Users have 30 days to review and accept new terms
Types of Changes
Minor Updates
Typographical corrections, clarifications, or administrative updates that don't affect your rights or obligations.
Notice: Immediate effect
Significant Changes
Modifications to service features, pricing, or terms that may affect your use of the Service or billing.
Notice: 30 days advance
Material Changes
Fundamental changes to liability, dispute resolution, or core service provisions that significantly alter the agreement.
Notice: 60 days advance
Your Options
If you disagree with the new Terms, you may:
- ✓ Continue using the Service (acceptance of new terms)
- ⚠ Modify your account settings to opt-out of certain changes
- ✗ Terminate your account before the effective date
13. Contact Information
If you have any questions about these Terms of Service, please contact us using the information below. We are committed to responding promptly to all inquiries and resolving any concerns you may have.
CleanWorks Headquarters
Business Hours
Note: Emergency cleaning services available 24/7 for existing customers
Quick Contact Options
Response Times
Agreement Acknowledgment
By using CleanWorks services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. This agreement constitutes the entire understanding between you and CleanWorks regarding the use of our services.
Document Version: 2.1 | Effective Date: January 15, 2024 | Document ID: T&C-2024-001 | © 2024 CleanWorks. All rights reserved.